I gladly accept returns and cancellations
• Contact me within 7 days of delivery
• Dispatch items back within 14 days of delivery
• Request a cancellation within 2 days of purchase
I don't accept exchanges
• But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
• Custom or personalised orders
• Perishable products (like food or flowers)
• Digital downloads
• Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
• We are not responsible but please contact me if you have any problems with your order.
• The customer is responsible for adding tracking to their order
We believe change comes within ourselves and therefore we are thriving to make That Gay Creation as sustainable as possible. The entire catalogue of That Gay Creation is vegan, cruelty free, non toxic, palm oil free. Always. All our candles are made of 100% coconut wax which is locally sourced. All our soaps are handmade from purest organic and Fair-Trade ingredients. This includes no synthetic preservatives or foaming agents. For packaging & shipping we use only recyclable materials with zero plastic.As a brand built on community and environmentalism we see giving back as a high goal and we are proud to work together with Ecologi in actively compensating our carbon footprints by planting trees. You can follow the progress of our ecological forrest
Together we believe we can move towards a greener lifestyle.